Customer Support Portal

Need help with your property sale or have questions about our process? Our dedicated support team is here to assist you every step of the way.

Support Hours

Monday - Friday: 8:00 AM - 8:00 PM EST

Emergency support available 24/7

Submit a Support Request

Fill out the form below and one of our agents will get back to you within 48 hours to address your concern.

We'll respond to your request within 48 hours during business hours.

Frequently Asked Questions

Find quick answers to common questions about our process and services.

How quickly will I receive my cash offer?

Do I need to make any repairs before selling?

Are there any fees or commissions?

How long does the closing process take?

What if I'm behind on mortgage payments?

Do you buy properties in all 50 states?

Still Have Questions?

Our support team is here to help with any concerns not covered above.

Call Support Now

Contact Support

Need help with your cash offer process? Our dedicated support team is here to assist you every step of the way.

Call Us

Speak directly with an agent

(888) 317-8242

Email Us

Get a response within 2 hours

[email protected]

Support Hours

Monday - Friday: 8AM - 8PM

Saturday: 9AM - 5PM

Frequently Asked Questions

Quick answers to common questions about our cash home buying process

How long does the cash offer process take?

Do I need to make repairs before selling?

What if I'm behind on mortgage payments?

How do you handle probate properties?

Are there any fees or commissions?

What happens after I submit my property information?

Common Issues & Solutions

Quick help for typical situations that arise during the cash home buying process

Title Issues or Liens

Discovering liens, title defects, or ownership disputes can delay or complicate the sale.

Our Solution:

We work with experienced title companies and attorneys to resolve title issues. In many cases, we can purchase properties with title problems and handle the resolution process ourselves.

Property Access Issues

Unable to access the property due to tenants, squatters, or lost keys.

Our Solution:

We can often make offers sight unseen based on exterior inspection and public records. We also handle tenant negotiations and legal processes for occupied properties.

Multiple Heirs/Owners

Coordinating with multiple family members or co-owners who may have different goals.

Our Solution:

Our agents are skilled at facilitating family meetings and helping all parties reach agreement. We can structure deals to accommodate different needs and timelines.

Urgent Sale Needed

Facing foreclosure, job relocation, or other time-sensitive situations requiring immediate sale.

Our Solution:

We can close in as little as 7 days when needed. Our streamlined process and cash funding eliminate typical delays from inspections, appraisals, and loan approvals.

Severe Property Damage

Fire damage, flooding, structural issues, or other major problems affecting property value.

Our Solution:

We specialize in distressed properties and have the expertise to evaluate and purchase even severely damaged homes. Our offers account for repair costs while still providing fair value.

Financial Hardship

Job loss, medical bills, divorce, or other financial challenges making it impossible to maintain the property.

Our Solution:

We understand financial hardship and work compassionately with homeowners. We can often provide enough cash to help you get back on your feet and start fresh.